Frequently asked questions.
3 Known Issues
3.1 The app crashes at startup
3.2 Failed save the object model, (null)
3.3 The time dial may be an hour off
3.4 My shop images are not saved in full quality
3.5 I get a 404 error trying to Backup to Dropbox
4 Contacting tredje design
4.1 How can I become a beta tester?
4.2 When will Opening Hours become available in my language?
4.3 I think I found a bug. What should I do?
4.4 My question is still unanswered. What can I do now?
In version 1.3, the Open Times app was renamed to Opening Hours UX.
Open the Settings application and select Opening Hours in the list of app settings. The version number is shown at the bottom of the list.
Yes, Opening Hours supports iPad (and has done so since version 1.2, i.e. September 2014). If you have both an iPad and an iPhone, you can keep your data synchronized between your devices using iCloud.
There are currently no plans to port Opening Hours to Android.
Version 1.1 supports backup and restore via Dropbox or email. When viewing the (textual) store list on your iPhone, tap the menu button at the lower-left and select "Backup \/ Restore". On your iPad, the menu button is on the main screen near the top left.
You can back up to Dropbox or you can send yourself an email with an attachment that can be restored. The file format that is used is explained below.
If you backup via Dropbox, the data is stored in a dedicated folder inside your Dropbox folder: "Apps/OpeningHours".
Version prior to 1.3 used a different folder name: "Apps/Open Times". If you like, you may rename the folder to "Apps/OpeningHours".
For backup via e-mail, a message with an attachment is generated which you should send to yourself. To restore it, view the message on your device and select the attachment; if prompted, select to open it in Opening Hours UX.
cat Shops.ogz | gunzip -c > Shops.jsonand inspect the JSON file in a text editor.
To re-package a JSON file, use:
cat Shops.json | gzip -c > Shops.ogz
NB. When using Dropbox, you can load any .ogz or .json file that is located in the ~/Dropbox/Apps/OpeningHours folder. In the backup window in the app, use "Select File" and tap on the file that you wish to load.
You could unpack it as explained below, but due to SQLite changes with newer versions of iOS, it may not be possible to re-load an old .sqlite file into Opening Hours.
To eliminate synchronization issues, it can be a solution to remove all data stored on a device and reload it from the copy stored on iCloud (provided you have such a copy).
While you cannot inspect the data on iCould, you can verify that you have some data using the Settings app on your iOS device: iCloud > Storage > Manage Storage, where you may need to open press "Show All" under Documents & Data. Opening Hours should be listed there together with the amount of data that is stored on iCloud.
Also, you may have the data on a second device that is kept up-to-date via iCloud. If so, it may be a good idea to create an additional backup on that device.
Using the following steps, you can delete the data and refresh it from iCloud:
It is possible to delete the data that Opening Hours has stored and to upload a fresh, new set.
This has been observed on rare occations when the local data fails to properly synchronize with the data stored on iCloud. As a solution, you can remove the local data and restore it from iCloud.
This error is known to appear in versions prior to 1.1.4. You can safely ignore this error. Please upgrade to version 1.1.4 once it becomes available.
Update: This has been fixed in version 1.1.2 (released 22nd April 2012).
There is a fault related to the handling of daylight savings time (summer time), whereby the hour selected on the time dial may be one hour different from the hour shown in the text fields (and it is the text fields that matter). To get the correct time, you will need to turn the dial until the correct time is shown in the text field.
This is not a bug. Opening Hours is not an image archiving app. The images are intended as visual aids, such that you can quickly identify a store. For this purpose, it is not necessary to use full quality images with multi-million pixel resolutions. Therefore, since version 1.3, images that are larger than 640 x 640 pixels are intentionally scaled down to allow optimized database access. This also facilitates faster iCloud synchronisation.
N.B. If you take a picture with the camera from within the app, a full size copy of the image is still stored in your camera roll.
Update 2012-03-13: This has been fixed in version 1.1.1 (released 21st March 2012).
Some reports indicate that version 1.1 of Open Times may be unable to create the first backup file. As a workaround, you can download the backup file as an email attachment, unpack it and put it in the correct Dropbox folder. These are the steps:
Once in place, the Opening Hours app will be able to save new backups or restore from them.
Simple, please contact me.
The localization process requires sufficient knowledge of your language, which I may not have. If you would like to help, please contact me.
Within the app, you can select "Email Your Feedback" from the menu (on the iPhone app when you browse the list of shops). If you like, you can save the message as a draft (tap Cancel, then Save Draft) and continue editing it from within your email program.
Please send an email to email@example.com (don't put this address in your address book as it is temporary), or use the online contact form.
The following information would be helpful:
Why don't you post your question on this contact form?